- Q: Does our store have any coupons or promotions.
- Q: What payment method does Tootock accept?
A: Tootock accepts International Bank/ Paypal.
- Q: Can customer make the credit card payment directly?
A: No, customer can only choose the credit card payment method through PayPal.
- Q: Who's responsible to the service fees/bank charges during the international bank/money transfer?
A: The buyer who does the international transfer will need to pay all the services charges which occur from buyer's financial institution side in advance.
- Q: Is Tootock product price included GST?
A: Yes, all Tootock product prices are GST included.
- Q: Will there be any import tax on the product?
A: All the products we sell on Tootock are duty free. You have no worries of customs fees.
- Q: What does awaiting fulfillment mean?
A: The order is placed successfully, it's under awaiting to dispatch process.
- Q: Can the order be canceled?
A: If the order is under status awaiting fulfillment, customer can contact Tootock Customer Support firstname.lastname@example.org to cancel the order; If the order is shipped, the order cannot be canceled.
- Q: Can the order be modified?
A: Order cannot be modified once it's placed successfully. However, customer can contact Tootock Customer Support email@example.com to cancel the order if it's under status awaiting fulfillment then place the appropriate order again.
- Q: Can the shipping address be changed?
A: Shipping address can be modified before the order was shipped. Please contact Tootock Customer Service firstname.lastname@example.org to correct your shipping address.
- Q: If customer chooses the standard shipment, how long will it take?
A: The standard shipment usually takes 15-25 working days to the most destination countries from the date that the order dispatched. It will take 20-30 days to South Amerika.
- Q: Where can customer trace the order tracking information?
China Post: https://track-chinapost.com/
- Q: What is Tootock Return Policy?
A: Please refer to https://www.tootock.com/pages/return-exchange for more information.
- Q: When will Tootock proceed the refund if customer has returned the product?
A: Once the authorized returned product is got back to Tootock's warehouse and passed the inspection, the customer support will proceed the refund within 1-3 working days to customer's account.
- Q: How does customer get in touch with Tootockto provide the new product suggestion?
A: Customer can directly send the new product suggestion by E-mail to email@example.com. Related department will get back to you at the soonest.
- Q: How does customer get in touch with Tootockto provide the product user feedback?
A: Customer can directly send the product user feedback by E-mail to firstname.lastname@example.org. Tootock customer support will get back to you at the soonest.
- Q: How can customer get support on how to use a product or to find out if Tootockproduct is compatible with some accessories/component?
A: Customer can directly send inquiry by E-mail to email@example.com. Tootock customer support will get back to you with the solution at the soonest.