• Q: Does our store have any coupons or promotions.
        A: Yes.  You can find the latest coupons here https://www.wethrift.com/tootock.

 

  • Q: What payment method does Tootock accept?

          A: Tootock accepts International Bank/ Paypal.

 

  • Q: Can customer make the credit card payment directly?

          A: No, customer can only choose the credit card payment method through PayPal.

 

  • Q: Who's responsible to the service fees/bank charges during the international bank/money transfer?

          A: The buyer who does the international transfer will need to pay all the services charges which occur from buyer's financial institution side in advance.

 

  • Q: Is Tootock product price included GST?

          A: Yes, all Tootock product prices are GST included.

 

  • Q: Will there be any import tax on the product?

          A: All the products we sell on Tootock are duty free. You have no worries of customs fees.

 

  • Q: What does awaiting fulfillment mean?

          A: The order is placed successfully, it's under awaiting to dispatch process.

 

  • Q: Can the order be canceled?

          A: If the order is under status awaiting fulfillment, customer can contact Tootock Customer Support service@tootock.com to cancel the order; If the order is shipped, the order cannot be canceled.

 

  • Q: Can the order be modified?

          A: Order cannot be modified once it's placed successfully. However, customer can contact Tootock Customer Support service@tootock.com to cancel the order if it's under status awaiting fulfillment then place the appropriate order again.

 

  • Q: Can the shipping address be changed?

          A: Shipping address can be modified before the order was shipped. Please contact Tootock Customer Service service@tootock.com to correct your shipping address.

 

  • Q: If customer chooses the standard shipment, how long will it take?

          A: The standard shipment usually takes 15-25 working days to the most destination countries from the date that the order dispatched. It will take 20-30 days to South Amerika.

 

  • Q: Where can customer trace the order tracking information?

          A: UPS: https://www.ups.com/track?loc=en_US&requester=ST/

            China Post: https://track-chinapost.com/ 

            Yanwen: https://www.yw56.com.cn/en/ 

            4PX: http://track.4px.com/#/

            USPS: https://tools.usps.com/go/TrackConfirmAction_input 

            UBI: http://smartparcel.gotoubi.com/

            Others: https://www.17track.net/en

                         https://www.trackingmore.com/ 

 

  • Q: What is Tootock Return Policy?

          A: Please refer to https://www.tootock.com/pages/return-exchange for more information.

 

  • Q: When will Tootock proceed the refund if customer has returned the product?

          A: Once the authorized returned product is got back to Tootock's warehouse and passed the inspection, the customer support will proceed the refund within 1-3 working days to customer's account.

 

  • Q: How does customer get in touch with Tootockto provide the new product suggestion?

          A: Customer can directly send the new product suggestion by E-mail to support@tootock.com. Related department will get back to you at the soonest.

 

  • Q: How does customer get in touch with Tootockto provide the product user feedback?

          A: Customer can directly send the product user feedback by E-mail to support@tootock.com. Tootock customer support will get back to you at the soonest.

 

  • Q: How can customer get support on how to use a product or to find out if Tootockproduct is compatible with some accessories/component?

          A: Customer can directly send inquiry by E-mail to support@tootock.com. Tootock customer support will get back to you with the solution at the soonest.

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